FAQ's

Note: Warming temperature instructions are for ideal adults. Parents/Pet Owners use precautions on the sensitive skin of your child/pet.

Depending on the use of the pillow. Read Instructions.

No. Overheating will burn the organic material. Read instructions.

15, 30, 40 seconds. Read the instructions.

Yes. Read the Instructions and Precautions

20 – 30 minutes, depending on the time of heating

Yes, let it freeze for 30 minutes

Read the instructions to avoid burning (sensitive skin), not a toy

No, the Pillow Pad. Yes, the Decorative Pillow Cover.

Machine cold washable, gentle cycle, no bleach, tumble dry low, option to iron.

Three layers of material: Tulle lightweight (polyester, nylon), Sheath (100% Cotton), Decorative Pillow Cover (Most are 100% Cotton – see material description on each Pillow)

Using the same scent is recommended. Refill can be purchased online.

No restrictions on age. Follow instructions on age, precautions for kids, pets, and sensitive skins.

Yes, we offer several designs, also for the holidays.

You will need to place a new order and keep the cover.

Proper storage in a dry area can help prolong the life of the Pillow Pad.